Support Policy
Updated at 2022-08-28
If you experience any issues with the site or products please get in touch: Contact
We will typically respond within one business day or sooner. The office is closed on weekends and major holidays in Canada.
Support is provided only in English at this time, primarily via email.
Support is provided for 9 Lives Illustration products and site functions only, any questions or problems involving specific software issues should be directed to the software provider.
Return & Refund Policy
Updated at 2022-08-28
Below you will find the official Return & Refund Policy for 9 Lives Illustration. Because of the digital nature of our products, generally we do not off refunds. We do reserve the right to overturn this policy at our sole discretion on an individual basis. If you are unable to use your product or unhappy with a product or service provided, please do get in touch so that we may provide support and/or work toward an acceptable resolution.
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to 9 Lives Illustration, that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the 9 Lives Illustration Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit 9 Lives Illustration and use the services.
- Service: refers to the service provided by 9 Lives Illustration as described in the relative terms (if available) and on this platform.
- Website: site, which can be accessed via this URL: https://9livesillustration.com/
- You: a person or entity that is registered with 9 Lives Illustration to use the Services.
This Return & Refund Policy was created with Termify.
Return & Refund Policy
Thanks for shopping at 9 Lives Illustration. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at 9 Lives Illustration. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at 9 Lives Illustration, you agree to the terms set forth below along with Policy.
If there’s something wrong with the product/service you bought, or if you are not happy with it, you will not be able to issue a refund for your item.
Refunds
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that 9 Lives Illustration is not liable for damages that are caused to the items during transit or transportation.
We follow certain policies to ensure transparency, efficiency and quality customer care:
- We DO NOT allow returns on sold products – online or in retail outlets.
- We DO NOT accept returned goods, as we believe that customers should get the best quality products.
- Refunds are NOT given for any purchases made – be they online or in retail store.
- We DO NOT encourage exchanges of our products.
- We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.
For International Orders:
- We DO NOT support Exchanges or Returns.
- If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
- Orders already in shipping cannot be returned, canceled or refunded.
- If you face any issues, please contact our Support Team immediately.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via this Link: https://9livesillustration.com/contact
Payment Processing Information
Updated at 2022-08-28
9 Lives Illustration uses FastSpring to securely process all sales. No payment information is saved on or directly processed through 9LivesIllustration.com. “FSPRG” on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring to process online transactions. Check out using all major Credit Cards or PayPal. For more information about FastSpring please see the linked below:
End User License Agreements – Summaries, FAQ & Links to Full Terms
Updated at 2022-08-28
Please refer to the quick start table and FAQ section for a summary of our main license terms for each of the three license types we offer. Once you’ve determined which license you require be sure to review the full license terms linked below and feel free to get in touch if you have any questions or are in need of a custom license.
See the Full License Terms for Each License: Free License | Standard License | Extended License
Free, Standard & Extended License Summaries:
Free, Standard & Extended License Summaries:
Free License
For Personal Use & Independent Educational Use Only, Credit is Required
Single Seat, Non-Commercial License
May be used for:
- Personal blogs, websites or social media where no products or services are being promoted or sold
- Personal private classroom use by independent teachers in self designed presentations, videos or worksheets that will not be shared, sold or reproduced
- Flyers or invitations to personal, private (non-commercial) events such as a family party or neighborhood gathering
May NOT be used for:
- Any project where over 1,000 physical printed copies of the end product are produced, or where digital end products receive more than 10,000 views or impressions total.
- Any project where it is not possible to properly provide credit and/or a link to 9 Lives Illustration
- Any project where over 1,000 physical printed copies of the end product are produced, or where digital end products receive more than 10,000 views or impressions total.
Standard License
Covers Standard Business Uses such as Marketing, Promotion, & Professionally Designed Education Materials
Single Seat, Commercial Use License
May be used for:
- Standard commercial usage in the design of advertising, branding, packaging and promotional materials either digital or physical
- Digital or Physical educational materials, e-learning courses, explainer videos, and presentations
- Production (within stated limits) of Physical or Digital goods that are not intended for resale or distribution
May NOT be used for:
- Any project that results in physical or digital end products intended for sale or distribution, ie t-shirts, mugs, stickers, stock assets or templates
- Any type of “On Demand” Product or Service ie templates for Zazzle, Redbubble etc or Design on Demand services that rely on the assets licensed from 9 Lives Illustration. (Please see full terms for details.)
- Any project where over 250,000 physical printed copies of the end product are produced, or where digital end products receive more than 500,000 views or impressions total.
Extended License
Required for multi-seat use or if your end product will be sold, redistributed, or reproduced in large quantities
Multi-Seat (Up to 5 total Users), Commercial Use License
May be used for:
- All Non-Commercial and Commercial Uses allowed under both the Free and Standard Licenses are also allowed with the extended license
- A project that requires multiple users within the same company to access and use the licensed assets, (up to 5 seats or users) provided the use doe not exceed the total limits on end products produced
- A project resulting in physical or digital products for resale, up to 5,000 units per license purchase, provided the licensed assets do not constitute the main value of the end product, that the end products took time and effort to produce, and the end products may not compete with or expose any of the original assets (See Full Terms for Details.)
May NOT be used for:
- Any project where over 2,000,000 physical printed copies of the end product are produced. Digital views and impressions are not limited under the Extended License.
FOR ALL LICENSES PLEASE NOTE:
9 Lives Illustrations products and assets may NOT be used to create any type of content that is discriminatory in nature to any group or person based on race, ethnicity, religion, gender, culture, age, orientation or disability, or any other classes protected by law in the United States or Canada. Our assets may not be used by political, religious or cultural organizations that discriminate against any of the above mentioned classes.
9 Lives Illustration assets or products may NOT be used commercially or otherwise to promote any type of misinformation, conspiracy theories or otherwise false or misleading information, products or services.
It is NOT permissible under any of our licenses to redistribute, resell or share any original files contained in any of our products or to create any derivative works based on 9 Lives Illustration artwork, products or assets for the purpose of redistribution, resale or sharing. Copyright of all assets is retained by 9 Lives Illustration in all cases.
License FAQ
Can I use purchased assets in more than one project?
For Free and Standard License purchases you may use the assets in multiple projects as long as those projects fall under the acceptable uses of the license you purchased. For extended licenses, the assets may be used in multiple projects provided the TOTAL sales of any physical or digital products do not exceed 10,000 copies and that the end products all conform to the specific terms of our Extended License allowed uses.
Can I use purchased assets in my mobile app, web app or game?
If you have purchased a Standard or Extended License you may use the assets in a mobile app, web app or game provided that the user base is under 250,000 users for Standard Licenses and under 1 million users for Extended Licenses AND provided that the app or game does not allow end-users to access the 9 Lives Illustration assets or allow users to create other end products with 9 Lives Illustration assets.
Can purchased assets be used by multiple parties within the same business or organization?
Free and Standard Licenses do not allow for multi-seat use, however with the Extended License you may use the assets for up to 5 users or employees within the same business or organization, provided all of the other terms and limits of the Extended license are met.
Can I use purchased assets in physical or digital products for sale?
For Free and Standard License purchases you may use the assets in multiple projects as long as those projects fall under the acceptable uses of the license you purchased. For extended licenses, the assets may be used in multiple projects provided the TOTAL sales of any physical or digital products do not exceed 10,000 copies and that the end products all conform to the specific terms of our Extended License allowed uses.
Can I upgrade my license or purchase a custom license with additional permissions?
If you wish to upgrade from the license you’ve purchased or if none of the license terms listed here meet your project’s needs, please feel free to get in touch to discuss custom licensing terms. We are happy to help find a solution that meets your needs.
Can I order a customized version of a product, additional file sizes or types?
Absolutely! Please get in touch via our contact form and provide some background information on your project, budget, timeline, and licensing needs, and which product if any you’d like to have customized. We will do our best to provide a custom solution that works for you!
See the Full License Terms for Each License: Free License | Standard License | Extended License